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Laser cutouts frequently asked questions (FAQ)

  • Please contact your local post office sorting office

  • Please allow 7 days to ensure “a lost parcel” has time to arrive

  • If after this time you still don’t have your order, please contact us via email ( info@lasercutouts.co.uk ), facebook ( facebook.com/lasercutouts) or telephone ( 0191 597 5493)

If your order has been damaged

please contact us within 2 weeks of delivery via

email ( info@lasercutouts.co.uk ),

facebook ( facebook.co.uk/lasercutouts.co.uk) or

telephone ( 0191 597 5493)

If you find pieces incorrect / missing

please contact us within 2 weeks of delivery via

email ( info@lasercutouts.co.uk ),

facebook ( facebook.co.uk/lasercutouts.co.uk) or

telephone ( 0191 597 5493)

Orders not collected within 3 months will be deemed cancelled and will be recycled

All of our products are produced in our own workshop in the North East of the UK. All items are checked before dispatch, if you find an item that you are not 100% happy with please contact us for either a full refund or a replacement. Items may be returned if they have been wrongly ordered with a returns number from us and they are in sellable condition including any packaging. Returned items incur a 25% restocking fee.

Our normal business opening times are

Monday to Saturday 9am — 5pm

Sunday 10am — 4pm

The website is open 24/7 for orders and enquires

We will try and reply to all emails, telephones & Facebook enquires as soon as possible within our normal opening times

Click on the “Customer login” in the top left corner

then enter your username or email address and your password

If you forget your password simply click on the “customer login top left corner

once on the login screen

click on the

Once you have logged onto the site ( top left corner “Customer login”)

this will then display a list of all orders

the status of orders is displayed in the third column

Once you have added your products to the shopping basket

Enter your cart there will be an icon in the top right of the basket

“enter coupon to get discount”

Enter the supplied code and any discount will be removed automatically.

Only one code can be entered in at any time.